Your health and wellbeing, and that of our guests and team, is our absolute priority and we remain committed to providing the highest standards of service, cleanliness, and hygiene.
To ensure you have a good night’s sleep in your home away from home, we want to reassure you that we’re working with our teams and external suppliers to ensure hygiene and sanitation standards are in line with the latest health protocols and that high touchpoints in our hotels are regularly sanitised.
Please contact our Guest Services team on (02) 63557305 if you have queries regarding your reservations. The team will provide you with the right assistance based on our latest policies.
- Our cleaners have new stringent measures using Government recommended cleaning measures to ensure the following (and more) is disinfected: bedding, keys, doorknobs, TV remotes & light switches, all surfaces.
- We have implemented split rosters and teams of staff to ensure the safety of our guests and our employees.
- Our takeaway & delivery service has been implemented for our restaurant, credit card over the phone & food is dropped at the door of our guests to ensure social distancing rules are practiced.
- With our restaurant now reopening, we have implemented measures to ensure the safety of our guests, including hand sanitiser at entry and exit, social distancing with table placements, wiping of menus, chairs and tables after each patron
We are continuously monitoring and following the changes in recommendations and guidelines of the federal and local governments and the local health authorities, to continue working towards providing the best service possible while safeguarding the safety of our guests and associates.
We welcome our guests into our motel with the same warmth and hospitality we have always done. While the COVID-19 outbreak is a changing and fluid situation, we are committed to keeping you informed and to care for you as a valued Black Gold Motel guest.
Black Gold Motel looks forward to welcoming you, wherever your travels may take you.